- Case summary
- Discuss how a performance scorecard would be useful for Quest Diagnostics or another tool for improving operations.
- What methods could they use to improve quality performance?
- If you were the CEO of Quest Diagnostics, how would you approach the issues? What would be your recommendations/action plan?
Requirements: Provide a detailed case analysis using APA format-title page, references and in-text citations. l
length requirement: minimum 500 words. This does not include the title page and reference list.